Everything you need to know about shipping and delivery of the items you just bought on our site.
To ensure you have a fantastic online shopping experience, we take utmost care to deliver your cycling goodies. Being a small business has its pro's and cons - while it allows us to have a laser sharp focus on delivering high levels of customer service and satisfaction, logistics can be tricky since we don't own courier companies unlike the biggies.
Having said that we have partnered with the best shipping companies across India to ensure your product reaches you on time and in the best condition.
Some FAQ around Shipping
What are Shipping Charges?
The shipping charges for your product would depend on 2 key parameters
Our shipping charges include packaging, handling and transport costs. In case, your shipping location is classified as a remote location by our shipping partners, there would be an additional charge above the base shipping charge for heavy / bulky products; the same will be communicated to you after your order is placed via email/phone.
Many states have state level taxes - Octroi, Entry Tax, etc - these are charged and show up as taxes on your invoice. These charges are all on actuals charged by your state and we pay this directly to your state for doing business with an awesome rider in their state.
In a few cases, we would require additional documents like Road Permits and boring government forms that you would need to share with us before we can safety ship out your products. The list is big and can be confusing, but our team will reach out incase we need your assistance or intervention.
What is the Estimated Delivery Time?
Once an order has been placed, we aim to process and ship out your products within 48hrs from our warehouses. A email with tracking details should be sitting in your inbox as soon as the items have been shipped.
ps - logistics systems across the country seem to be notoriously decrepit and slow with updates. Many a time items have already reached the rider before the website proudly shows a delivered status.
Delivery timelines depend on two key parameters
Broadly speaking, our logistics partners deliver within 1 to 14 business days. Remember, business days exclude public holidays and Sundays. Remote Areas take additional time. Products available in our Bangalore warehouse will be delivered on the same day to riders in Bangalore city!
Incase there are any issues with delivery or stock availability, our rider support team will reach out to help with delivery information, refunds or alternate product recommendations. Don't worry, we have your back!
Who are your delivery partners?
We process all deliveries through reputed couriers like Delhivery, Spoton Logistics and Here We Go Logistics. We have worked with multiple companies over the last 4 years and these three seem to have stood the test of time with respect to delivering on time in great condition.
Where can I track my packages?
As soon as items are shipped out of our warehouses, you should receive an email with tracking details. You can track your shipment using these details.
Any other hidden costs that I need to know about?
We have done our best to factor in all associated costs with the sale and this is reflected in the invoice amount. Incase there are any unforeseen costs, the rider support team would get in touch with you directly and help with next steps.We have factored in all the costs and the MRP is the final price of the product. The only extra bit you might be paying for are the shipping costs.
For more info
Our support teams work 10AM - 7PM, Monday to Saturday.
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